Account Manager

As an Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results.

You will be accountable for delivering against a set of quarterly and annual Objectives and Key Results (OKRs) aligned with APFM’s broader business goals. OKRs will include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You’ll collaborate cross-functionally to execute against these priorities, using data, insights, and operational rigor to deliver value to both APFM and our partners.

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

• Own partner success across a designated book of business, managing performance against defined OKRs
• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction
• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior
• Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption
• Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance
• Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations
• Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools
• Manage collections and minimize aging in partnership with internal finance and billing teams
• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences
• 5+ years of experience in Account Management, B2B Sales, or Customer Success, preferably in senior living, healthcare, or SaaS
• Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability
• Strong understanding of OKRs, KPIs, and how to align partner performance to business goals
• Proven success in influencing customer behavior and driving program adoption through data, insights, and education
• Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership
• Proficiency in CRM platforms and comfort with interpreting and acting on performance data
• Highly organized and self-motivated with strong project management skills and attention to detail
• Collaborative mindset with the ability to navigate and align cross-functional teams
• Base Salary: $70,000-100,000
• On Target Earnings: $95,000-150,000

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