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Account Manager, French speaking
CrowdStrike · Barcelona, Catalonia · Posted 4 days ago
About the Role: We are seeking an experienced Account Manager. In this role, you will manage a portfolio of existing customers and drive expansion, upsell, and retention. As a strategic Account Manager, you will serve as a trusted advisor to your customers, conducting regular business reviews, identifying whitespace opportunities, and ensuring customers maximise value from the CrowdStrike Falcon platform.
What You'll Do: Account Expansion:
- Manage portfolio of existing customers
- Achieve annual expansion ARR target
- Drive Net Revenue Retention (NRR)
Strategic Account Planning:
- Develop and execute comprehensive account plans for each customer
- Conduct quarterly business reviews (QBRs) with 100% of accounts
- Map stakeholder relationships and identify expansion opportunities
- Build multi-year growth strategies aligned to customer objectives
Consultative Selling:
- Identify whitespace and cross-sell/upsell opportunities across CrowdStrike's product portfolio
- Articulate business value and ROI of expanded deployments
- Navigate complex buying processes for expansion deals
- Partner with Customer Success to ensure customer health and satisfaction
Customer Advocacy:
- Serve as voice of customer internally
- Proactively address risks and prevent churn ( 90%
Collaboration:
- Partner with Sales Engineers, Customer Success Managers, and Support
- Coordinate with hunters on land-and-expand strategies
- Engage executive sponsors for strategic accounts
What You'll Need: Required:
- 4-6+ years of account management or customer success experience
- Proven track record of driving 120%+ NRR
- Experience managing 30-50 enterprise accounts simultaneously
- Strong relationship-building skills at C-level (CISOs, CIOs)
- Strategic account planning and whitespace analysis expertise
- Excellent presentation and QBR facilitation skills
- Salesforce CRM proficiency
- Fluency in English and French
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Preferred:
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This posting is sourced from CrowdStrike's own career site — applying takes you there directly.
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This role centers on Account Management, Customer Success, Net Revenue Retention, and Enterprise Account Management. There are 414 open roles at CrowdStrike right now.
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