Account Manager, Zettle – SMB

Job Summary: For SMB merchants running their business on Zettle, you're the person who helps them get more out of what they already have. You'll own the end-to-end commercial relationship for around 250 SMB merchants using Zettle, in a retention and growth role, not new-business. Through cross-sell and upsell across the Zettle/PayPal product suite, you'll help merchants unlock more value from the products they're already using. Job Description: Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You'll Do

• Be the single point of contact for your Zettle merchants, owning commercial outcomes end to end.
• Use AI-powered tools and our technology to spot how merchants can retain, grow and use our products more fully.
• Deliver monthly revenue targets and OKRs aligned to company objectives, and keep pipeline, forecast and portfolio health reporting sharp — sharing what works with fellow Account Managers.
• Coordinate internally, including with Customer Success, and own a strategic account plan with fresh ideas for attracting new engaged users and growing your existing book.

What You'll Bring — Minimum Qualifications

• 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.
• Demonstrated ownership of customer relationships and commercial outcomes.

Core Capabilities We're Looking For

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