Administrator

Job Description: Administrator Location: London Wharfside, Bupa Health Centre, Bank Street, London, E14 5NT Salary: £30,500 pa plus fantastic benefits Contract Type: Full Time, Permanent, 40 hours per week Working Pattern: This role is worked over five days per week (40 hours), typically on a Tuesday to Saturday rota. As part of the role, Saturday working is required on a regular basis, with shifts between 8:00am and 5:00pm. A weekday rest day will be provided in accordance with the rota. Flexibility to work the required schedule is essential to meet business needs.

We make health happen

We are looking for a customer focused Administrator to join our team at one of our Canary Wharf clinics. In this role, you will provide essential front of house and back-office support to ensure our patients receive outstanding service from entering the clinic until after they leave. The work can be fast-paced and demanding at times, but with the support of your colleagues and team leader, you will finish each day knowing you have made a meaningful difference to every customer.

You'll help us make health happen by:

• Working on reception greeting and welcoming customers in addition to supporting the customer journey throughout the centre
• Ensuring all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
• Supporting our clinical staff by preparing client files and scanning documents, allowing them to focus fully on patient care
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Carrying out day-to-day administrative tasks to keep the clinic running smoothly, including handling post, answering calls and emails, managing card transactions, processing invoices, and organising delivery notes
• Working closely with clinical colleagues to ensure client reports and correspondence are completed and sent within required timeframes

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