Agentic Success Manager

<h4>Hi! We're Yalo</h4><p>We're on a mission to revolutionize how businesses sell with intelligent AI agents. Born in Latin America and driven by its spirit of innovation, we're now transforming how enterprises around the globe engage their customers and grow.</p><p>We're entering our Agentic Era: we no longer just deploy conversational commerce — we put AI agents inside some of the world's largest enterprises, working alongside their commercial teams. Someone has to own whether those agents actually change the business.</p><p>That is this role.</p><h4>The mission</h4><p>Turn strategic customer relationships into measurable business impact and sustainable growth — operating at the intersection of strategy, consulting, customer success, commercial growth and AI.</p><p>This is not a traditional CSM role. No ticket queues. No adoption calls for the sake of adoption. You walk into an ambiguous business problem, structure it, use data to understand it, build the recommendation, prototype the AI solution, align senior stakeholders — and turn it into production and measurable results.</p><h4>What you'll accomplish in your first 18 months</h4><ul> <li> <strong>+45% net revenue growth</strong> across your existing portfolio</li> <li> <strong>6+ high-value AI agent use cases in production</strong>, each backed by a quantified business case</li> <li> <strong>An executive sponsor in every strategic account</strong> who can articulate Yalo's ROI in their own business metrics</li> <li>Measurable impact across revenue, conversion, efficiency, retention or customer experience</li> </ul><h4>How you'll create that impact</h4><ul> <li> <strong>Diagnose</strong> — Understand the customer's business, economics, strategic priorities and customer journey.</li> <li> <strong>Structure</strong> — Turn complex, ambiguous problems into hypotheses, analysis and actionable recommendations.</li> <li> <strong>Build</strong> — Prototype, test and deploy AI agents and automations that solve real…

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