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AI-first Customer Success Manager
Tidio · Warsaw, Mazovia · Posted 8 days ago
Own ~80 European B2B accounts ($300–$3,000 MRR each) end-to-end, including closing upsells yourself, inside a flat team of five building AI-native customer service.
Location : Europe, remotely. Base salary (monthly): PLN 10.000 - 13.300 on B2B | EUR 2.300 - 3.100 on B2B + commission Contract type: B2B or Contract of employment
Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!
As an AI-first Customer Success Manager at Tidio, you’ll step into a dynamic and impactful role within our close-knit, international team of 5. Imagine yourself as the trusted partner for our European B2B customers, empowering them to unlock the full potential of Tidio and transform their businesses. In this role, you won’t just be managing accounts; you’ll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward success in a way that truly makes a difference.
If you’re passionate about driving adoption, proactive in finding solutions, and thrive in a collaborative, fast-paced SaaS environment, this is your opportunity to shine. At Tidio, we value innovation, empathy, and celebrating every win, big or small. Join us, and together, let’s create success stories that leave a lasting impact.
As the AI-first Customer Success Manager, you will:
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This posting is sourced from Tidio's own career site — applying takes you there directly.
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This role is one of 113 Customer Success Manager openings in Remote and centers on Customer Success, B2B SaaS, Net Dollar Retention, and AI Agents. There are a handful of open roles at Tidio right now.
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