Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions
Amazon · Seattle, WA · Posted 128 days ago
Define and execute GTM strategies that enable strategic customers to transform their businesses with AI-powered Amazon Connect, driving adoption across voice, email, chat, and IVR channels.
Application deadline: Nov 8, 2026
This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.
The Strategic Business Development Manager, AI Customer Experience, will define, execute, and own GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers’ ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data, customer insights, and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.
Key job responsibilities
…
This posting is sourced from Amazon's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 17,473 open roles at Amazon right now. This role is one of 28 Business Development openings in Seattle, WA and centers on Go-to-market Strategy, Business Development, Sales, and Customer-facing Leadership.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.