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AirCover Specialist, Claims Experience
Airbnb · Japan · Posted 3 days ago
Own high-value and complex Host Damage Protection claims end to end, from fraud checks to final resolution, for a platform that protects millions of Hosts and Guests.
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company.
The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.
The Claims Experience team is responsible for providing premium support for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.
The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.
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This posting is sourced from Airbnb's own career site — applying takes you there directly.
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There are 227 open roles at Airbnb right now. This role centers on Claims Processing, Insurance Claims, Customer Experience, and Critical Thinking.
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