Application Support Engineer, Factory Software

We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS,ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.

Understand and own the end-to-end integration of MES and ERP applicationsWork directly with software developers and users on the production floor to understand issues and provide solutions in real-timeWork through tickets received from Factory Software users across all North American factories and warehousesCreate workarounds for issues that require immediate solutions if a permanent one is not immediately availableDocument troubleshooting guides and provide training to users so that they are empowered to resolve issues on their ownSetup automation and monitoring systems to optimize utilization of factory softwareWork as an incident commander of production critical calls that require coordination between cross-functional teamsDegree in an engineering field or equivalent experience2+ years of support engineering experience and working knowledge of SQL1+ years of experience with Python, Go or other software development language1+ years of experience with monitoring tools like Prometheus, Grafana, SplunkMust be able to understand integrated systems and their dependenciesExcellent interpersonal skills, energetic and a self-starterStrong organizational skills along with demonstrated ability to manage multiple tasks simultaneouslyDemonstrated ability to meet deadlines and commitmentsIndividual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)Benefits

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