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Associate Cloud Support Engineer
DigitalOcean · Karachi, Sindh · Posted 4 days ago
A DigitalOcean.Com Company is hiring for people who wish to grow in a dynamic Technical Support environment. Our ideal candidate is a customer focused individual that leverages his/her technical expertise for giving best support that benefits our users. Above all, we need individuals who are enthusiastic about working in a fast-paced, highly dynamic, and rewarding cross-functional setting.
What You’ll Be Doing:
- Provide best support and solutions to customers via tickets, live chat and emails
- Maintain a strong desire to help the customers with empathy.
- Strong teamwork in a 24/7 environment, with flexible schedule in rotating shifts (nights, weekends)
- Innovate at work. Assist seniors and leads with day to day reporting and process improvements.
- Diagnose and troubleshoot technical issues through live chat is PLUS.
- Meet customers facing SLAs and support KPIs (response time, CSAT, handle time)
- Knowledge of cloud infrastructure environments like AWS, GCE, DO, etc.
- Strong understanding of system and networking concepts and troubleshooting techniques.
- Good knowledge and hands on experience of applying Linux (Ubuntu, Debian, CentOS).
- Good knowledge and understanding of content management systems like WordPress, Magento etc.
- Good knowledge and hands on experience of web servers like Apache and Nginx.
- Strong written and verbal communication skills to work on live chat and ticket support channels
- Working knowledge of MySQL and MariaDB & others database engines.
- Possess strong analytical & problem solving skills.
- Sound concepts and knowledge of programming would be plus (PHP, Bash and Python)
- Ability to work under pressure
*This is an Onsite role
#LI-Onsite Why You’ll Like Working for DigitalOcean
This posting is sourced from DigitalOcean's own career site — applying takes you there directly.
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