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Associate, Service Transformation
Oscar Health · Dallas, TX · Posted 1 day ago
Drive end-to-end transformation of Oscar's contact-center processes and member/provider service experiences, partnering across teams on Service Forward.
Hi, we're Oscar. We're hiring an Associate, Service Transformation.
The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes, workflows, and service experiences. This role will manage implementation details, analyze performance, coordinate stakeholders, and support smaller member and provider service-optimization initiatives alongside broader transformation work.
You will report into Senior Director Member & Provider Services.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $87,188.40- $114,434.78 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
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