Associate Technical Account Manager

Recorded Future is seeking an emerging intelligence or cybersecurity professional eager to learn and grow at the intersection of technology, threat intelligence, and customer success. As an Associate Technical Account Manager , you are a proactive learner who follows standard practices. You bring curiosity, foundational technical knowledge, and a drive to help customers begin operationalizing intelligence.

Please note that this role is required to work from the Recorded Future office in Boston, MA at least 3 to 4 days per week.

This role focuses on learning foundational customer success processes and supporting a segment of accounts under detailed instruction.

• Support the Customer’s Primary Technical Use Cases/Needs
• Support a portfolio of customer accounts for realizing value from Recorded Future’s products and services, as guided by a TAM/Senior TAM
• Handle customer support escalations effectively (resolve or escalate further) achieving high customer satisfaction
• Help to drive the customer lifecycle, orienting to the Customer Success Plan and adherence to the engagement model
• Customer Engagement Support:
• Responsible for assisting, coordinating, and/or supporting customers and projects as determined by the Technical Account Manager
• Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions
• Services Coordination:
• Coordinate the scheduling and preparation for delivery of licensed Professional Services and Advisory engagements as directed by the Technical Account Manager

Learning and Development

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