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Associate Triage Analyst
Proofpoint · Saipan, Saipan · Posted 6 days ago
Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role and the Team Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost.
The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.
Job Requirements:
- Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.
- They will be responsible for escalating all necessary events to the clients via approved escalation paths.
- Responsible for assisting customers and internal teams with metrics and reporting from the security platforms
- Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.
Qualifications:
- Experience analyzing data from within a large data set
- Experience in Customer Service
- Experience working or being on a team
- Experience with Microsoft Excel, as well as entire Microsoft Office Suite
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There are 130 open roles at Proofpoint right now. This role centers on Data Analysis, Customer Service, Microsoft Excel, and Microsoft Office.
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