AV Operations Specialist

As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.

• Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.

• Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc).

• Assist in building and documenting standards and IT policies across the company.

• Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.

• Act as backup point of contact for AV support when lead is unavailable.

• 2-3 years in IT or AV support, operations or installation, including experience in:

• AV/VC systems knowledge in a corporate environment.

• Hands-on experience with device management tools such as Fleet and Google Device Policy MDM systems.

• Proficiency with Windows, Mac and Linux operating systems.

• Experience managing Google Workspace and Okta IDP.

• Solid knowledge of office networks (Wi-Fi, DHCP, VLANs, etc).

• Excellent customer service, problem solving and teamwork abilities.

Bonus Qualifications:

• Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, FleetDM.

• Experience with enterprise ticketing systems such as Jira, ServiceNow or Zendesk.

• Direct experience with Logitech & Neat hardware and management tools.

• Scripts or basic automation for device configuration.

• Industry certifications ex: AVIXA CTS, Dante, QSC, Extron, Crestron,

• Experience operating within a globally distributed, fast paced enterprise environment.

…