AWS Sr Product Manager Tech, AWS Support

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Work hard have fun and make history at Amazon Web Services!

The AWS Support Team is searching for an innovative passionate and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what's best for the business to serve our customers; someone with a true pioneering spirit willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals.

You will be responsible for owning and driving GenAI-powered troubleshooting and agentic AI operations capabilities. These are used by AWS's largest enterprise customers and internal Support teams to help customers. You will define the product vision for diagnostic tools for cloud issues tools to simplify cloud operations and tooling to assist with agentic AI operations. You will partner with multiple engineering teams to deliver cohesive experiences across the full agent lifecycle. This spans building deploying governing observing and optimizing agents at scale. Your customers span large regulated enterprises and internal teams. You will work closely with Sales and Account teams to position these capabilities as a strategic differentiator. You will be at the forefront of agentic AI with interactions across AWS's AI/ML security observability and support services.

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