BestDrive Service LeadJob ID: REF100473Y

HOW YOU WILL MAKE AN IMPACT - The Service Lead is an hourly, hands-on leadership role responsible for coordinating and leading daily commercial tire service activities within a retail and fleet service environment. This position provides working leadership to service technicians while actively participating in service operations, including shop work, road service coordination, workflow execution, safety compliance, and customer service support. The Service Lead works under the direction of the Store Manager and focuses on execution, technician guidance, and operational consistency, rather than independent departmental management. This role does not have final authority over hiring, termination, compensation, or disciplinary decisions. Key Responsibilities Service & Operations Leadership

• Lead and participate in daily service operations, including shop workflow, road service dispatch coordination, drive-up service, and emergency fleet calls.
• Perform hands-on tire service work as needed, including mounting, balancing, repairs, inspections, and related service activities.
• Provide real-time direction and task coordination to service technicians during shifts.
• Ensure service work is completed accurately, efficiently, and in compliance with established procedures and safety standards.
• Monitor service workflow and productivity to support customer turnaround and uptime expectations.
• Escalate operational issues, staffing challenges, or service delays to the Store Manager.

Customer & Fleet Service Support

• Serve as a first-level escalation point for service-related customer and fleet concerns.
• Assist with inbound service calls, scheduling, and coordination of service activities.
• Support accurate communication of service offerings and tire pricing in accordance with approved pricing structures.
• Promote a consistent, professional customer experience focused on safety, reliability, and service quality.

People Leadership & Training Support

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