Business Analyst II, Out of Country Sellers Latam

Join Amazon's dynamic Cross-border business team as we revolutionize cross-border e-commerce in Latin America. We're seeking an analytical and results-driven Business Specialist to help shape the future of international selling on Amazon.

In this role, you'll analyze key business metrics and processes to drive improvements in seller experience, customer satisfaction, operational efficiency, and business performance. You'll work closely with cross-functional program and product teams to identify opportunities, develop metrics and solutions, and implement data-driven strategies that enhance our cross-border business.

This role requires someone who thrives in a fast-paced environment, can handle ambiguity, and has strong analytical and communication skills. You'll be part of a creative and innovative team that's transforming how businesses reach new customers across Latin America.

The ideal candidate will be comfortable working across diverse areas including customer experience, international trade, operations, product and business, while maintaining a strong focus on data-driven decision making.

Key job responsibilities

• Conduct in-depth analysis of business metrics and create insights, dashboards and reports to business teams;
• Support program implementation with metrics and data analysis to improve cross-border seller and customer experience;
• Collaborate with international teams to optimize data structure, analysis and reports;
• Create and maintain performance dashboards and reports (SQL and Excel advanced is mandatory);
• Partner with finance, operations, and product teams to enhance operational metrics;
• Identify opportunities for process automation and efficiency improvements;

A day in the life

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