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Business Solution Designer – People Service Center
SAIC Motor · São Caetano do Sul, Sao Paulo · Posted 1 day ago
Design future-state HR service solutions across global stakeholders, turning Workday and ServiceNow workflows, automation, and AI into measurable employee experience gains.
Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)
The Business Solution Designer partners with HR, Operations, IT, and external technology providers to design and implement scalable, technology-enabled solutions that improve the employee experience, simplify service delivery, increase automation, and drive operational efficiency. This role leads initiatives from problem identification and process assessment through solution design, implementation, and adoption, working across global stakeholders to transform complex business needs into practical, measurable outcomes that enhance how HR services are delivered worldwide.
What You Will Do (Responsibilities):
Business Problem Discovery and Future-State Solution Design
- Lead discovery sessions with stakeholders to identify opportunities, pain points, and define future-state solutions.
- Map and optimize processes, translating business needs into clear requirements and implementation plans.
- Define success metrics and monitor adoption and business impact of implemented solutions.
- Partner with HR Technology, IT, and vendors to deliver scalable, technology-enabled solutions.
- Drive the effective use of platforms such as Workday, ServiceNow, AI, automation, workflow, and digital service tools to enhance the employee experience and operational efficiency.
Implementation Readiness and Validation
- Create and maintain process maps, solution designs, business rules, and implementation recommendations.
- Lead business validation, testing, and stakeholder readiness activities to ensure successful deployment.
- Partner with cross-functional teams to ensure solutions meet business needs and deliver the expected employee and operational outcomes.
- Support go-live planning, user adoption, training, and post-implementation stabilization activities.
Your Skills and Competencies (Required Qualifications):
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This role centers on Business Analysis, Process Improvement, Requirements Gathering, and Cross-functional Collaboration. There are 829 open roles at SAIC Motor right now.
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