Call Centre - Customer Service Advisor

Job Description: Call Centre - Customer Service Advisor Salford Quays (M50 3SP) £26,700 basic salary Opportunity to increase to £31,250 in first 18 months* Permanent - Full time 37.5 hours per week

We make health happen As a Customer Service Advisor in our Contact Centre, you’ll be the friendly voice that helps our customers when they need us most – whether it’s something small or something serious, we’re here to make sure they feel cared for.

You'll guide them through the process to see if they are covered by their Bupa health insurance policy, you’ll need to be confident and comfortable declining treatment requests.

How you'll help make health happen:

• Answering a variety of calls to help support our customer enquires
• You’ll help customers understand what’s covered by their policy – and sometimes that means saying no, but always with empathy and care
• Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
• Keep our records up to date so we can give customers the best support

Key skills we’re looking for:

• Highly organised and resilient
• An attentive listener
• Focused on putting customers first
• Happy to build great relationships with your team and colleagues across the business
• Able to adapt well to change
• Able to follow process and Financial Conduct Authority (FCA) regulations
• Confident using a PC and the ability to use multiple systems at the same time
• Comfortable working in a busy office environment alongside colleagues

There are some tasks that are essential to the performance of the role:

…