Cleaning Operations Assistant Manager

Delivering an exceptional cleaning operation within the best luxury department store in the world is no small ask and it is the proud responsibility of our Store Services team to achieve this excellence every day. At the heart of the operation is the Assistant Manager role; a high energy, people-centric position within the team which drives our ambition forward.

Team management is the main purpose of this role. You will be a present and driven leader who will passionately lead your team of 3 direct and 18 indirect reports, ensuring that all people management, performance conversations, upskilling and training is kept up to date. With a true commitment and dedication to your people, you will be a detailed and curious leader with a genuine interest in what makes your team strive for success.

You must be able to work 5 out of 7 days on a rota pattern – this includes weekends, evenings and bank holidays. This role is working day shifts 6:00 AM-2:30PM.

• Be a present, proactive and driven leader to your team of direct and indirect reports, lead from the front with a clear focus on leading through your people to deliver excellence.
• Take full accountability in organising the allocation of the Cleaning Operations and Team Leaders – always reviewing business needs and working on solutions and actions to overcome challenges faced.
• Introduce and oversee the recycling activity within the function; training and coaching your team of Operatives to ensure they collect and dispose of waste in line with our sustainability commitments.
• Help manage the use of, ordering of and storage of cleaning materials, uniforms and equipment ensuring that they are always safe, available and that the teams are confidently trained.
• Pivot the operation between the routine cleaning, the daily work and the reactive needs –constantly reviewing the priorities as the shift unfolds.
• Get the very best out of your people with proactive and consistent coaching.

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