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Client Support Supervisor
Talkspace · New York, NY · Posted 15 days ago
"Lead and develop a team of client support reps across their full journey at Talkspace, shaping performance, quality, and SLAs for a mental healthcare access mission."
Our mission at Talkspace is to lower the barriers to mental healthcare. A critical piece to ensuring that everyone has access to therapy is partnering closely with the healthcare payer ecosystem to help our members get the care they need. Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Client Support Supervisor to join our Client Support team. This role would be responsible for leading and developing a team of client support representatives, ensuring their success from their first day at Talkspace through their entire journey. This includes assessing their work, providing feedback, and driving performance and quality to achieve outlined success metrics. We are looking for someone who has experience developing a team and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.
*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*
Supervisor responsibilities
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This posting is sourced from Talkspace's own career site — applying takes you there directly.
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