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Clinical, Product and Technical Support Specialist
Gnodal · Auckland, Auckland · Posted 67 days ago
Clinical and Product Support Specialist - Maternity Relief Role
- Maternity Relief contract - approximately 9 months
- Excellent opportunity for sales and customer focused Audiologist / Audiometrist with a passion for training
- Office based role with flexible work arrangements – no travel!
GN Hearing is looking for a qualified Audiologist or Audiometrist to join the ANZ Sales Team for a maternity relief contract.
Based in our Takapuna (Auckland) office, you will be collaborating with our territory-based sales team and our Technical Support team to remotely support customers with their audiological, product and technical needs to drive positive sales outcomes and strong customer relations.
The Role
The successful candidate will be responsible for:
- Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
- Providing a high level of Audiological, Product and Technical remote support to customers.
- Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
- Having in depth clinical and product knowledge to assist with audiological support, technical support and problem solving to achieve optimal product/clinical outcomes and drive repeat business.
- Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top up tools); and Audiology training on selected relevant topics.
- Providing remote technical support for hearing aid fittings, connectivity and fitting software assistance
- Calendar management to ensure availability of online training options across the Australian and New Zealand territories and time zones.
- Monitoring external market ensuring awareness of competitive products/technologies
- Presenting and speaking at various online group sessions, events, and seminars.
- Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.
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This role centers on Audiology, Audiometry, Remote Support, and Technical Support. There are 31 open roles at Gnodal right now.
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