Clinical Specialist- Albany/ Syracuse, NY

Understanding PROCEPT's Culture

The Opportunity That Awaits You The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. In addition, you will partner closely with Sales to identify opportunities for utilization growth and account retention. At the core of this role, we are seeking a Clinical Specialist who is comfortable working in complex surgical environments, managing multiple stakeholders in the OR, and maintaining exceptional attention to detail. You will guide surgeons through onboarding and competency milestones, support procedural scheduling to maximize coverage, and maintain accurate case logs and documentation. We are also looking for a strong communicator who will regularly share field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements. This role requires a collaborative, hands-on professional who can adapt quickly, execute tactically in the field, and uphold high standards of safety, quality, and customer satisfaction. The Clinical Specialist will work to build surgeon and staff confidence, competency, and expertise with all PROCEPT BioRobotics technologies. The ideal candidate will exercise independent judgment in planning, organizing, and performing their work, while partnering with internal teams to support system updates, regulatory compliance, and field-based program needs. Frequent travel is required to ensure comprehensive support across the region.

What Your Day-To-Day Will Involve

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