Clinical Specialist - Cleveland, OH

Understanding PROCEPT's Culture

What Your Day-To-Day Will Involve

• Deliver product training and clinical education to surgeons, staff, and new users
• Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts
• Provide in-service and field support, including installations and software updates
• Execute procedural scheduling and efficiency improvements to maximize case coverage
• Partner with Sales to identify opportunities for utilization growth and account retention
• Collaborate with team members to drive program efficiency and ensure regulatory compliance
• Support marketing and training events, including physical setup and presentations
• Gather and relay customer insights to Marketing and R&D to inform product and program enhancements
• Maintain accurate case log files, expenses, and administrative documentation in Salesforce
• Upload cases logs as required to central repository for all cases supported
• Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones.
• Ability to travel 75% or greater as necessary

What Success Looks Like

• Regional Quota Attainment : Direct contribution to revenue through utilization growth
• Operational Efficiency : Improved scheduling efficiency (e.g., AquaDays)
• Surgeon Satisfaction : High satisfaction scores and positive qualitative feedback
• Clinical Outcomes : Consistent delivery of safe, high-quality procedures
• Surgeon Engagement : Growth in trained and active surgeons
• Procedural Growth : Increase in procedures per account and per surgeon
• Onboarding Progress : Completion of onboarding milestones and procedural proficiency
• 2-4 years clinical experience preferred
• Strong interest in medical devices and robotics

The Qualifications We Would Like You to Possess

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