Clinical Strategy & Operations Manager

About the Role Leap Health's Clinical Operations function, which spans Intake, Care, and Care Guide Operations, is scaling 3x by year-end, and this role exists to help that growth run smoothly day-to-day. The Strategy & Operations Manager will execute and continuously refine the Activation playbook, roll out playbooks and training for new client launches, and keep the metrics and reporting that leadership relies on up and running. This person works as a close, dotted-line partner to the managers of Intake Operations, Care Operations, and Care Guides, stepping in wherever execution needs an extra hand. Reporting to the Head of Member Operations and Strategy, this is a hands-on operating role for someone who wants to be in the mechanics of a fast-scaling health-tech operation. Based in New York, hybrid, with occasional travel to markets.

Key Responsibilities

Playbook Execution & Coverage

• Execute the Activation playbook day-to-day, and surface field learnings that help refine it over time
• Roll out playbooks and training for new client launches, adapting delivery based on what's actually working on the ground
• Step in directly to cover gaps across Intake, Care Operations, and Care Guide wherever the team needs an extra hand

Cross-Functional Partnership

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