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Clinical Success Manager - Federal
abridge · Remote - Tier 1 · Posted 10 days ago
Be the clinician-facing lead driving adoption of a generative AI documentation platform across federal healthcare sites, from launch through utilization growth.
The Role As the Clinical Success Manager for Federal accounts, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. You will be a key member of the commercial team and your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clinicians, administrators, and key stakeholders to understand their workflows and needs, provide support, and build and enable clinical champions in order to drive successful adoption and utilization of our products and services.
- Provide clinician enablement by leading clinician enablement sessions, staff and leadership presentations, and building collateral to support adoption at every stage.
- Support the development and delivery of training tailored to federal clinical workflows and audiences, including enablement of stakeholders across the deployment who support adoption.
- Support implementation for new and scaling sites, helping each site launch successfully and grow utilization over time.
- Build and maintain relationships with clinical champions.
- Provide workflow and product support to clinicians to drive increased adoption and utilization.
- Monitor product performance in the field and collaborate with Product, Engineering, and other internal teams to elevate emerging issues, contribute to timely improvements, and advocate for clinician needs, with urgency matched to clinical impact.
- Surface clinician feedback to internal stakeholders to support product iteration and enhance the clinician experience.
- Drive clinical success outcomes by tracking utilization and related metrics, and report the value delivered to partners and internal teams.
- 3+ years of experience as a clinician (MD, DO, PA, NP)
- Experience with EHR documentation and a deep understanding of clinical documentation workflows
- A passion for solving problems and creating new opportunities for clinicians
- Experience leading initiatives from conception through launch
- Strong communication skills and ability to build relationships with different layers of an organization, from front-line staff to executives
- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
- (Preferred) Federal clinical practice or clinical informatics experience, ideally with exposure to both federal and commercial healthcare environments
- (Preferred) Clinical leadership, education, or training experience
- (Preferred) Experience in a startup or fast-paced environment where you took ownership and worked with an entrepreneurial mindset
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There are 42 open roles at abridge right now. This role centers on Clinical Documentation, Ehr, Clinical Workflows, and Healthcare Regulatory Compliance.
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