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Cloud Engineer I - IN ( Azure )
Rackspace Technology · IND-Work from Home-Gurgaon · Posted 2 days ago
L1 Technical IT Engineer - Azure Infrastructure Support Job Summary We are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure. The ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a strong willingness to learn and grow within a managed services environment. Key Responsibilities Monitoring & Incident Management
- Monitor Azure infrastructure, applications, and services using approved monitoring tools.
- Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.
- Perform first-level troubleshooting and resolution of infrastructure issues.
- Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.
- Participate in major incident bridges and provide timely updates.
- Ensure accurate documentation of incidents, service requests, and resolutions.
Azure Infrastructure Support
- Monitor and support Azure Virtual Machines (Windows and Linux).
- Perform routine operational tasks on Azure resources.
- Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.
- Support Azure Backup and recovery operations.
- Assist with storage administration and capacity monitoring.
- Validate successful completion of scheduled jobs and maintenance activities.
Operating System Administration
- Perform routine health checks on servers and infrastructure components.
- Support patching and maintenance activities as per established procedures.
- Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.
Service Requests & Change Support
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This role centers on Microsoft Azure, Windows Server, Linux, and Azure Virtual Machines. There are 81 open roles at Rackspace Technology right now.
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