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Cloud Engineer II
Rackspace Technology · IND-Work from Home-Gurgaon · Posted 3 days ago
Key Responsibilities 1. AWS Infrastructure Support
- Manage and support customer AWS cloud infrastructure across production and non-production environments.
- Handle Level 2 technical incidents involving medium to complex infrastructure issues.
- Troubleshoot and resolve issues related to AWS compute, storage, networking, databases, security and other cloud services.
- Perform root cause analysis and implement corrective actions to prevent recurring incidents.
- Monitor infrastructure health, availability, capacity and performance.
- Work on break-fix activities to restore services and minimize customer downtime.
2. Incident, Problem & Change Management
- Own and resolve assigned technical tickets within defined SLAs.
- Investigate incidents, identify underlying technical issues and provide appropriate resolutions.
- Execute customer-approved infrastructure changes, including configuration modifications, resource provisioning and troubleshooting.
- Participate in major incident management and technical escalations.
- Maintain accurate ticket updates, technical documentation and resolution notes.
- Follow ITIL-based incident, problem and change management processes.
3. AWS Technical Expertise Hands-on experience and troubleshooting knowledge across various AWS services, including:
- Compute: EC2, Auto Scaling, Elastic Load Balancing, AMIs.
- Storage: S3, EBS, EFS, Storage Gateway.
- Networking: VPC, Subnets, Route Tables, Internet Gateway, NAT Gateway, Security Groups, NACLs, Route 53, VPN, Direct Connect.
- Databases: RDS, Aurora, DynamoDB.
- Monitoring: CloudWatch, CloudTrail, AWS Config.
- Security & Identity: IAM, KMS, AWS Organizations, AWS Systems Manager.
- Backup & Recovery: AWS Backup, EBS Snapshots, Disaster Recovery.
- High Availability: Multi-AZ architecture, Auto Scaling and fault-tolerant infrastructure.
4. Customer & Stakeholder Management
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This role centers on AWS, Linux, Windows, and Tcp/ip. There are 81 open roles at Rackspace Technology right now.
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