Coach Team Lead

Internal Eligibility: This opportunity is open to existing GCX Team Leaders at levels L22–L23. Employees at L24 may also be considered based on their experience, qualifications and alignment with the role.

Work Model & Location: This opportunity is open to GCX employees across all US GCX markets. The role follows a hybrid work model. Employees currently designated as remote may remain remote; however, employees currently office-based or hybrid will not transition to remote as part of this role.

About the team and the role:

As Coach Team Lead you will lead a global team of specialist coaches focused on improving teammate capability, performance and business outcomes. Reporting to the Head of Learning and Development, you will be responsible for the performance, development, wellbeing and deployment of your coaching team.

Your focus will be on ensuring coaching delivers measurable, sustained improvements rather than simply increasing the number of coaching sessions delivered. You will build a flexible, highly capable coaching team that can respond to changing business priorities across teams and geographies.

Working closely with Operations, Team Leaders, Coaching Strategy & Standards, and Coach Capability & Certification, you will help ensure specialist coaching is targeted, effective and aligned with business needs.

What you will accomplish:

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