Communications Technician 4, Network Maintenance (DOT)

Job Summary Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance, and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug. Prefer candidates who have the skills learned from Communications Technician 3, Installation & Service and above.

This is a driving role. This role requires the ability to work on call, overnights as needed, and within a flexible schedule. This position can report out of the following locations:

• 2930 State St, Quincy, IL
• 1504 E. Jackson St., Macomb, IL
• 3409 Freedom Dr., Springfield, IL

Technical Operations Experience maintaining and repairing telecommunications, broadband, fiber, or cable network infrastructure while ensuring reliability, quality, and operational excellence.

Troubleshooting Ability to identify root causes of network and service interruptions, analyze technical issues, and implement effective solutions with minimal supervision.

Customer Service Demonstrates a customer-first mindset through professional interactions, clear communication, and timely resolution of service-impacting issues.

Electrical Safety Maintains a strong safety focus when working around energized equipment, aerial facilities, and outdoor environments while adhering to applicable safety regulations and company procedures. Job Description Core Responsibilities

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