Compliance Operations Associate - São Paulo (Hybrid)

We are looking for a hands-on Compliance Operations Associate based in Brazil to join the Legal & Compliance team and report directly to the Head of Legal & Compliance. The role will support customer onboarding, ongoing reviews and the operational AML/CFT agenda across Brazil, Mexico and Colombia.

You will manage high-volume casework with sound judgment, clear evidence and reliable execution, while helping us improve controls, workflows and automation.

• Review onboarding, remediation and reassessment cases for customers in Brazil, Mexico and Colombia.
• Analyze corporate documents, ownership structures, Ultimate Beneficial Owners (UBOs), business models, expected activity and the consistency of customer information.
• Perform KYC/KYB and enhanced due diligence, including PEP, sanctions and adverse-media screening, and document the rationale for each conclusion.
• Execute ongoing transaction monitoring and review AML/CFT alerts from initial assessment through documented closure or escalation.
• Investigate unusual or potentially suspicious activity, request additional information, conduct enhanced reviews and escalate cases in line with internal governance.
• Support the full range of operational AML/CFT activities assigned to Compliance, including periodic and event-driven reviews, customer-risk classification, control execution, remediation and the preparation of internal or regulatory reporting inputs.
• Apply the KYC Manual, AML/CFT policies, risk criteria, checklists, SLAs and escalation rules consistently across cases.
• Maintain complete, accurate and auditable records of evidence, pending items, decisions, approvals and follow-up actions.
• Manage the Compliance pipeline by risk, priority and SLA, providing visibility into volumes, aging, backlogs and material exceptions.
• Escalate higher-risk cases, exceptions and matters requiring a risk decision to the appropriate Compliance leadership or governance forum.
• Work closely with Operations, Fraud, Risk, Credit, Product, Engineering and Data to resolve process gaps and strengthen preventive and detective controls.
• Support AML/CFT risk assessments, quality reviews, control testing, metrics, procedures, playbooks and training materials.
• Identify opportunities for responsible automation and contribute to requirements, testing, implementation and ongoing validation while preserving human review and auditability.
• 2+ years of experience in Compliance Operations, KYC, KYB, AML/CFT, transaction monitoring or customer onboarding, ideally in a fintech, financial institution or payments company.
• Practical experience reviewing legal entities, UBOs, ownership structures, customer documentation and AML/CFT alerts.
• Working knowledge of customer due diligence, enhanced due diligence, PEP and sanctions screening, adverse media and suspicious-activity escalation.
• Ability to manage high-volume queues, meet SLAs and maintain clear, complete and auditable case records.
• Sound judgment, attention to detail and the ability to apply policies consistently while recognizing when escalation is required.
• Strong ownership, organization and clear communication across multiple teams and countries.
• Experience with AML/CFT requirements or Compliance operations in Brazil, Mexico or Colombia.
• Experience using case-management, screening or transaction-monitoring tools.
• Experience supporting regulatory reporting, audits, control testing or remediation plans.
• Spanish proficiency.
• Experience or strong interest in workflow automation, data analysis or the responsible use of AI in Compliance operations.

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