Consumer Service Manager (Remote -Dallas/Austin, TX)

We are seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 41 union and non union hourly major appliance repair technicians located across Austin, Dallas, Oklahoma City & Tulsa. This is a work-from-home position with frequent travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management. Position Consumer Service Manager (Remote -Dallas/Austin, TX) Location USA, Austin, TX

How You'll Create Possibilities JOB DESCRIPTION / RESPONSIBILITIES:

• Effectively manages, coaches, and develops a dispersed workforce of 41 appliance repair technicians to ensure team objectives and goals are being carried out.
• Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
• Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
• Coach employees on how to handle difficult conversations and complicated situations
• Conduct regularly recurring team meetings with employees
• Utilize effective problem-solving and conflict-resolution skills.
• Responsible for managing profits and losses for assigned areas.
• Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.

What You'll Bring to Our Team QUALIFICATIONS:

Required Qualifications:

• Bachelor’s Degree or seven years of equivalent work experience
• Minimum of seven years of work experience
• Minimum of two years of Supervisory experience of employees
• Experience managing a Profit and Loss center or similar
• Ability to travel up to 50%
• Ability to work out of a home office
• Excellent interpersonal, communication, teamwork, and facilitation skills
• Strong business acumen
• Primary residence should be within a commutable distance to the territories listed above: Austin, Dallas, Oklahoma City

Preferred Qualifications:

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