Credit Controller

Job Description: Credit Controller Bupa Place, Salford Quays Permanent Part time (30 hours) Hybrid (up to 2 days per week in the office) Salary from £26,400 (Prorated)

We make health happen

Our purpose at Bupa is to help people live longer, healthier, happier lives, and the 84,000 people we employ are at the heart of making this a reality. It requires focus and dedication –and as a global leader in healthcare we rely on a wide range of skills to help us achieve our ambitions.

This role supports the Health Services business unit (Bupa UK) and will form part of the Cromwell Hospital Billing & Credit Control team which sits within the Bupa UK Commercial & Finance team.

This role combines people leadership, stakeholder management and operational excellence, offering the opportunity to influence outcomes across Finance, Commercial Finance and operational teams while supporting exceptional patient and customer experiences.

How you’ll help us make health happen

• Responsible for managing a debt portfolio of customers, with a focus to resolving aged debt.
• Building good relationships with customers and liaising on a daily basis with key contacts to pursue prompt payment of invoices.
• Checking and dispatching routine letters, including a systematic review and chasing of overdue accounts by telephone.
• Discussion with patients regarding their account and other general queries. Including management of disputes and liaising with internal departments regarding account queries.
• Reviewing accounts and preparing details to be passed to collection agencies and solicitors as necessary after discussion with the Billing and Credit Control Manager.
• Provide weekly updates on all accounts to senior management.
• Working with clients to ensure that unallocated cash is kept to a minimum.
• Preparing other tasks in line with the nature of the post as directed by the Billing and Credit Control Manager.
• To build and maintain effective working relationships across Finance and with other colleagues across the business.
• To undertake other projects and assignments, as required, to support the Billing and Credit Control Manager and other members of the Credit Control & Billing Teams.

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