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Credit Operations Manager
Stripe · Chicago, IL · Posted 41 days ago
The Risk team helps maintain a healthy financial ecosystem for businesses around the world. Credit Operations conducts credit risk assessments, underwrites small and mid-sized users, and develops mitigation strategies that enable Stripe to take smart risks while supporting growth. The globally distributed team partners with stakeholders across regions to support new and existing users and products.
As a Credit Operations Manager, you will lead and develop a team of credit operations analysts while setting a strategic vision for scalable, high-quality operations. You will help enable new and existing Stripe products by translating product strategies into operational capabilities and appropriate credit controls. In partnership with Credit Strategy, Product, Engineering, and Data Science, you will launch new programs and advance AI-enabled automation across Credit Operations.
- Lead, motivate, and develop a high-performing Credit Operations team by setting clear goals, providing regular coaching and feedback, and supporting professional growth
- Assess the team’s current and future capability needs and partner on hiring, workforce planning, and development strategies to close material gaps
- Set priorities for the team in alignment with Credit’s broader strategy and translate them into clear goals, work plans, and operating mechanisms
- Evolve Credit Operations’ systems, processes, and operating model to improve decision quality, mitigate emerging risks, and scale efficiently
- Support new and existing Stripe products by assessing credit and operational impacts, defining requirements and controls, and preparing Credit Operations for launch and ongoing support
- Partner with Risk leadership and cross-functional stakeholders to prioritize investments in risk mitigation, operational efficiency, and user experience
- Use AI-enabled tools and partner with technical and operational stakeholders to test and implement automation, with appropriate quality controls and change management
- Define and manage operating metrics and service-level agreements, using performance insights and root-cause analysis to drive improvements
- Oversee credit-related vendor performance and ensure work meets applicable quality and compliance standards
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There are 1,016 open roles at Stripe right now. This role is one of 58 Operations Manager openings in Remote and centers on Credit Risk Assessment, Underwriting, Financial Risk Modeling, and Cash-flow Forecasting.
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