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Customer Care Specialist P2 - Eindhoven
Illumina · Eindhoven, North Brabant · Posted 8 days ago
Process high-value sequencing and genotyping instrument orders for EMEA customers from Illumina's Eindhoven distribution centre, connecting daily work to scientific discovery.
Customer Support Specialist Eindhoven | Hub & Hybrid | 2 days per week in the office
Every role at Illumina contributes to something bigger. This one helps ensure the technologies behind scientific discovery get where they need to go.
As a Customer Support Specialist , you’ll be a primary point of contact for our customers across EMEA, helping fulfil orders for Illumina’s sequencing and genotyping instruments, reagents and service contracts.
Based at our EMEA distribution centre in Eindhoven, you’ll combine great customer care with accuracy, problem-solving and collaboration. And because we believe every role has the opportunity to make a difference, you’ll see how the work you do connects to a much bigger purpose.
Our EVP is built around Impact & Purpose, Innovation, and Experience & Culture , including the idea that every role can make a difference and that growth happens through meaningful work, new challenges and collaboration.
- Fluent English; another European language is valuable, with German a plus but not essential
- Experience of previously working within a customer support role
- Strong communication and customer care skills
- Excellent attention to detail and quality
- The ability to learn new systems and processes quickly
- A solution-focused, adaptable approach
- Confidence working independently while collaborating as part of a team
You’ll work across systems including Salesforce, SAP, Quickbase and Microsoft Office.
- Process high-value customer orders efficiently and accurately, reviewing customer specifications and commercial terms
- Respond to customer enquiries and identify suitable solutions
- Keep customers informed about order status, delivery dates, product availability and pricing
- Partner with Technical Support, Quotes, Finance, Sales and Field Service & Support to deliver a world-class customer experience
- Look for opportunities to continuously improve how we work and safeguard best practice
- Support additional priorities as needed
Grow through meaningful work
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This posting is sourced from Illumina's own career site — applying takes you there directly.
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