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Customer Director
Faculty · London, England · Posted 34 days ago
Lead high-stakes AI transformation programs for Fortune 500 TMT clients while building a world-class practice at a company reshaping the industry standard.
Our Telecommunications, Media and Technology team, part of our wider Retail and Consumer unit, is dedicated to guiding our clients on a path to growth in market sectors that have disproportionately been impacted by AI in recent years.
Combatting customer ARPU erosion, safeguarding media from commoditisation, ensuring customer-facing AI capabilities are impactful and safe for use. The challenges are vast. AI is now not just a means for optimisation, but a core competitive differentiator in an increasingly competitive landscape.
As a Customer Director, you’ll play an influential role in growing our most impactful accounts and shape our go-to-market strategy in order to achieve our ambitious growth targets.
You will act as a strategic partner to our Telecommunications, Media and Technology clients, helping them reinvent their operations and end-user engagement through AI-powered decision-making.You http://decision-making.You will build enduring relationships with senior stakeholders, drive commercial strategy, and oversee multidisciplinary delivery teams to ensure cutting-edge AI deployments are secure, reliable, and grounded in real-world impact.
This is an opportunity to help build a distinctive practice inside a company with world-class technical depth and the ambition to set the standard for AI in the TMT sector.
The ideal candidate will be T-shaped: broad enough to advise across AI for a range of TMT firms, with deep experience in at least one sector. We are particularly interested in candidates who have delivered AI in the Telecommunication sector.
WHAT YOU'LL BE DOING:
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This role centers on C-level Relationship Management, Tmt Industry Experience, AI Knowledge, and Revenue Growth Ownership. There are 88 open roles at Faculty right now.
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