Customer Enablement Manager

As a Customer Enablement Manager, you will help enterprise customers design, launch, and adopt better ways of working with Asana. You will own a portfolio of customers, leading discovery, workflow consultation, strategic enablement, and scaled education to accelerate adoption and deliver measurable business outcomes. This role also includes project-based implementation work, partnering directly with customers to design, configure, test, and launch workflows. Across both enablement and implementation engagements, you will help customers translate Asana and AI capabilities into practical ways of working that create lasting value.

This role is based in our Sydney office with an office-centric hybrid schedule . The standard in-office days are Tuesday, Wednesday, and Thursday . Most Asanas have the option to work from home on Mondays and Fridays . If you're interviewing for this role, your recruiter will share more about the in-office requirements .

• Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery, process mapping, and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and collaboration.

• Own a Portfolio of Customer Enablement Engagements: Independently manage ongoing and time-bound engagements across a portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes.

• Lead Project-Based Implementations: Flex into structured implementation engagements based on customer and business needs. Manage projects from discovery and implementation planning through workflow configuration, testing, launch, and handoff while keeping stakeholders aligned to milestones, responsibilities, and desired outcomes.

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