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Customer Experience Engineer, L2
HackerRank · Hybrid in Bangalore, India · Posted 107 days ago
HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.
Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.
People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.
About the role
We’re looking for a Customer Experience Engineer (L2) to own complex customer escalations end-to-end, from first investigation to final resolution. You’ll debug platform, API, and integration failures, collaborate directly with Engineering on confirmed bugs, and lead incident response for high-severity issues. This role sits at the intersection of technical depth and customer experience. The best CXE 2s don’t just close tickets. They take pride in the outcome and understand that their work directly drives customer retention and HackerRank’s success.
What you’ll do
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This posting is sourced from HackerRank's own career site — applying takes you there directly.
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There are 30 open roles at HackerRank right now. This role centers on Technical Support, Debugging, SQL, and Rest Apis.
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