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Customer Onboarding Manager
adyen · Amsterdam, NY · Posted 7 days ago
Own complex merchant onboarding end to end across EMEA, turning compliance and card-scheme requirements into go-live paths while shaping commercial deals.
Onboarding Managers are trusted advisors to Commercial teams, helping shape complex opportunities and turn them into scalable, compliant and operationally feasible onboarding solutions. They bring together merchant needs, commercial priorities, compliance requirements and operational considerations to create a clear path to go-live.
The team’s goal is to deliver a best-in-class merchant experience through solutioning complex setup during onboarding while giving selling time back to the commercial team. This role will increase onboarding velocity and quality, and make complex opportunities operationally feasible within risk and compliance guardrails. This role is based in Amsterdam and partners with external merchants and internal teams across EMEA.
Onboarding Solutioning & Risk Management
- Own onboarding compliance solutioning (KYC, CDD, Scheme requirements etc.) for complex opportunities from first assessment to sign-off
- Evaluate merchant risk profiles and build structured operational business cases for high-value deals.
- Turn compliance, regulatory and card-scheme requirements into clear guidance that drive onboarding decisions.
Stakeholder management
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This role centers on Kyc, Cdd, Card Scheme Rules, and Risk And Compliance. There are 262 open roles at adyen right now.
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