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Customer Service Consultant
Bupa · Brighton, CO · Posted 7 days ago
Own complex, emotive customer cases end-to-end for Bupa Global's international health members, resolving them without referral and with a £500 uplift after probation.
Job Description: Customer Service Consultant Victory House, Brighton, BN1 4FY Permanent, Full Time (35 hours per week) Monday – Friday Shifts between 8.00am – 5.00pm (8-4 / 8.30-4.30 / 9-5) Salary: £26,400 plus £500 salary uplift on successful completion of probation. This role is office-based, with hybrid working available after training.
An initial 8 week training period requires mandatory full-time office attendance. Once training is complete and competence achieved, you'll have the option to work on a hybrid basis with minimum two days per week in the office.
We make health happen. Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
You’ll help us make health happen by: Ensuring an exceptional customer experience for our UK and international customers by swiftly and accurately responding to and resolving all customer requests and queries predominantly via phone. This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on. This will include resolving complex, emotive and challenging situations from all customer groups – individual and corporate.
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This role centers on Customer Service, Communication, Influencing, and Ability To Manage Complex Customer Queries. There are 687 open roles at Bupa right now.
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