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Customer Service Representative - German-speaking - Order Management
Bio-Rad Laboratories · Posted 11 days ago
"Own accurate order processing for a dedicated German-speaking region across EDI, web, punchout and customer-specific platforms at a global life science company."
Customer Service Representative - German-speaking - Order Management
In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and making sure their order processed with accuracy and provide excellent customer care in their queries.
How You’ll Make an Impact:
- Focusing on the transactional success for the order entry and it’s quality
- Managing orders for a specific region, via various ordering channels: electronic data interchange (EDI), Esker (optical character read tool), on-line (web orders), punchout, customer specific ordering platforms
- Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure
- Excellent communication skills in English AND German
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent organization skills
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
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This role centers on Customer Service, Order Processing, English, and German. There are 42 open roles at Bio-Rad Laboratories right now.
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