Customer Service Systems Engineer, Government

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity.

GTM Systems builds and operates the tools that help our teams serve customers. We turn operational needs into reliable workflows, integrations, and automation so support teams can focus on helping customers.

We’re looking for a highly autonomous systems engineer to own and improve the systems that support our government work, including Salesforce and related integrations. Government systems will be your primary focus, with opportunities to contribute to other priorities.

You’ll build the platforms and workflows our support teams rely on, including Salesforce Service Cloud. The work spans new capabilities, ongoing maintenance, automation, and reliability.

You’ll identify needs, clarify scope, make technical decisions, and carry work through implementation, testing, production validation, and ongoing operation. You’ll work closely with government, support, operations, Security, and engineering partners to understand constraints and deliver systems that work well in practice.

In this role, you'll:

• Own government support systems from problem definition through design, delivery, production validation, and ongoing operation. Turn ambiguous needs into clear priorities and practical technical plans.
• Design and build maintainable service workflows, data models, interfaces, and integrations.
• Partner with government, support, operations, security, and engineering teams to make technical tradeoffs and translate access, data-handling, and change-control requirements into working solutions.
• Improve reliability and performance through automated tests, observability, safe releases, incident response, and recovery. Validate changes in production and address recurring failure modes.
• Document architecture, operational procedures, and recovery paths so systems are understandable and supportable. Automate repetitive work and contribute to other GASS priorities as needed.

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