Get roles like this, scored and matched, in your inbox.
Sign up free →Job Opening
Customer Solutions Architect (NYC)
fivetran · New York, NY · Posted 8 days ago
Own post-sales technical strategy for a portfolio of Commercial and Enterprise Fivetran and dbt accounts, driving incremental ARR, NRR, and expansion across business units.
Customer Solutions Architect
The Customer Solutions Architect (CSA) is the primary post-sales technical owner for our existing customers, helping them get the most value from the combined Fivetran and dbt platform. Working alongside Account Executives (AEs) and Solutions Engineers (SEs), the CSA makes sure customers not only deploy successfully, but keep scaling and expanding their usage over time.
This role operates as a technical account manager and strategic advisor, bridging the gap between onboarding success and long-term growth. The CSA owns the technical narrative after go-live: monitoring an existing book of business, leading technical discussions, uncovering new data challenges, and guiding customers through architecture evolution, adoption, and expansion through live demos and technical workshops.
Unlike implementation-focused roles, the CSA is accountable for both retention and growth, and is measured on incremental ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR). You will act as a trusted advisor, advocate, and accelerator, ensuring customers derive maximum value from their data investments while aligning their technical roadmap with the platform's capabilities.
Location: New York City, NY (hybrid). This is a full-time position, and candidates must be located in NYC and able to work in the office two days a week (Tuesday and Thursday).
Customer Adoption and Value Realization
…
This posting is sourced from fivetran's own career site — applying takes you there directly.
Get roles like this, scored and matched, in your inbox.
Sign up free →Related roles
There are 181 open roles at fivetran right now. This role is one of 86 Solutions Architect openings in New York, NY and centers on SQL, Data Warehousing, Data Architecture, and Dbt.
Want roles like this found for you?
Set your Focus once. Career Engine screens every new opening every week.
A scored, explained shortlist — not a keyword match — delivered weekly. Free for one profile.