Customer Succes Engineer

Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client’s investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.

• Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM). This includes implementing and supporting standard deployment methodologies, managing custom integrations, bridging communication with clients, third-party providers, and various partners.
• Focus on client retention and cultivate future projects to qualify new opportunities, with frequent interaction with Directors, VPs, and C-level executives of Fortune 500 companies.
• Develop long-term client relationships, handle technical operations, and improve your domain expertise by collaborating in a reciprocal environment.
• Provide an outstanding customer experience for all assigned clients and assist them by rapidly growing their usage and adoption of Adobe products.
• Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts.
• Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met in support of client happiness.
• Communicate consistently with clients throughout the contract lifecycle by addressing relevant issues and managing their expectations.
• Coordinate customer support to ensure timely closure of quality issues and manage professional services requests.
• Work with Adobe’s AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software.
• Develop procedures and routines to implement and improve autoscaling capabilities.
• Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to apply the next-generation cloud management solution.
• Support our upgrade systems for enterprise customers as Adobe products evolve.
• Collaborate with teams to provision, customize, monitor, balance, and upgrade our cloud-hosted Enterprise offering, driving continuous improvements into the management system.

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