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Customer Success Associate
Figure Technologies · Reno, NV · Posted 100 days ago
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance .
About the Role
As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email.
No prior fintech experience is required. We’ll teach you the products, processes, and tools. Growth at Figure is real. In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.
Start your career in fintech with a role that offers real responsibility, strong benefits, recognition opportunities, and the chance to build specialized skills right here in Reno.
Compensation & Perks
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This posting is sourced from Figure Technologies's own career site — applying takes you there directly.
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This role is one of 684 Customer Success Manager openings and centers on Customer Success, Customer Support, Phone Support, and Email Support. There are 18 open roles at Figure Technologies right now.
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