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Customer Success Engineer, Sydney
cribl · Remote - Australia · Posted 37 days ago
Drive observability transformation for enterprise customers by architecting data pipelines and expanding Cribl's value across their organization.
Why You’ll Love This Role
The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with customers.
The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.
As An Active Member Of Our Team, You Will…
- Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
- Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
- Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
- Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
- Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
- Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
- Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
- We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours
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This posting is sourced from cribl's own career site — applying takes you there directly.
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This role is one of 113 Customer Success Manager openings in Remote and centers on Customer Success, Observability, Data Pipelines, and Logs. There are 79 open roles at cribl right now.
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