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Customer Success Manager - APAC
ashby · Australia · Posted 108 days ago
Build APAC's first customer success function for an enterprise SaaS platform with 4,000+ customers growing 100%+ YoY, from implementation through long-term strategic partnerships.
ABOUT THIS ROLE
Our Customer Success team is passionate about shaping and scaling an exceptional enterprise customer experience globally. As we continue to grow in APAC, we are excited to hire our first Customer Success Manager in region to support the implementation and full lifecycle of our Strategic and High Touch customers in the region.
In this role, you will serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers. You will own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization.
You will partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. Ashby is powerful and highly configurable, and this role requires both technical depth and customer leadership. You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.
This role is ideal for someone who thrives in complexity, enjoys hands-on execution, and is excited to help shape how we support customers in a new region.
Role Requirements
CUSTOMER SUCCESS & ACCOUNT OWNERSHIP
- You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes.
- You are excited to own a strategic book of customers in APAC, balancing both implementation work and ongoing Customer Success for our upmarket customers.
- You build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization.
- You partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle.
IMPLEMENTATION & PROJECT MANAGEMENT
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This role is one of 113 Customer Success Manager openings in Remote and centers on Customer Success, B2B SaaS, Account Management, and Implementation. There are 77 open roles at ashby right now.
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