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Customer Success Manager
carta · New York, NY · Posted 4 days ago
Own a portfolio of 40+ accounts at the world's largest AI-native legal services platform, driving retention and expansion across a broad book of business.
The Company You’ll Join
Scaled Customer Success Manager
Carta Law · Customer Success
Carta Law is the world's largest AI-native legal services platform — rebuilding how legal work is structured, delivered and scaled. Combining deep legal expertise with proprietary AI infrastructure, we serve the world's leading venture-backed companies, founders and investors across every critical moment in a company's lifecycle: incorporation, fundraising, secondaries, governance and exit.
We sit inside Carta — the operating system for private markets. Our captive client base spans more than 70,000 companies across every stage of growth, giving Carta Law a deal-flow advantage no traditional firm can replicate.
We are not a traditional law firm. We are a technology company building the future of legal services — operating at the intersection of venture financing, software and AI, and scaling rapidly across the Americas, London and APAC. A dedicated team of R&D and product engineers, based across San Francisco, New York and London, works alongside our lawyers to build that future.
The Problems You'll Solve
As a Scaled Customer Success Manager, you'll own a portfolio of 40+ accounts post-onboarding — using smart prioritisation, great tooling, and a medium-touch model to drive retention and expansion across a broad book of business.
Specifically, you'll:
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This posting is sourced from carta's own career site — applying takes you there directly.
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This role is one of 17 Customer Success Manager openings in New York, NY and centers on Customer Success, Account Management, Client Communication, and Portfolio Management. There are 80 open roles at carta right now.
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