Customer Success Manager

AI IS FUNDAMENTAL TO HOW WE WORK

WHAT WE’RE LOOKING FOR:

Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition.

We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition.

We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you'll be expected to help do so.

In this role, you will:

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams
• Run your accounts with AI in the loop, from customer research and meeting debriefs to investigations into customer data and clear explainers you can put in front of a customer. Turn what works into something the team can reuse.
• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact
• Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale;
• Collaborating closely with our product teams to ensure what we build reflects what customers actually need
• Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success

THIS ROLE WILL BE RIGHT FOR YOU, IF:

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