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Customer Success Manager
Gamma · San Francisco, CA · Posted 361 days ago
ABOUT THE ROLE
You'll transform grassroots product love into thriving team and enterprise accounts. Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio, from fast-growing startups to large enterprises. Your job is to ensure every account realizes the full value of AI-powered content creation and becomes a long-term advocate for the platform.
You'll own customer health, gross retention, and net dollar retention. That means designing onboarding and training programs that create Gamma champions, navigating complex stakeholder relationships, running executive business reviews that quantify impact, and partnering with Sales to convert high-potential accounts. You'll also build the playbooks and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment with AI-powered workflows that make the function itself more efficient.
Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most.
WHAT YOU'LL DO
- Own customer health, gross retention, and net dollar retention across your portfolio, with a focus on preventing churn before it happens
- Design and lead onboarding and training programs for new accounts, ensuring successful deployment, deep product adoption, and internal champions who drive expansion
- Build playbooks for common customer journeys and develop one-to-many programs that efficiently serve a growing customer base
- Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows
- Partner with Sales to identify and convert high-potential accounts, maintaining ownership of the customer relationship post-sale
- Channel customer feedback to Product and Design on features and use cases that unlock enterprise value
WHAT YOU'LL BRING
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This posting is sourced from Gamma's own career site — applying takes you there directly.
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This role is one of 46 Customer Success Manager openings in San Francisco, CA and centers on Customer Success, Account Management, B2B SaaS, and Customer Retention. There are 32 open roles at Gamma right now.
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